How does Customer Service apply to Louisville real estate?

Christmas is upon us. It is literally on. It may even be inside us.

It’s been this way since practically Halloween but now the sense is palpable. You can feel it too, can’t you?

Photo of a stuffed bear toy doing customer service on a laptop
Is this the kind of customer service you’ve received this Holiday season?

One of the heaviest weights is the responsibility to buy gifts, whether they be Christmas, Hanukkah or otherwise. Not just getting the gifts but getting the right gifts, the best gifts… that’s what shows you really care, right?

Well, for me I don’t much want the local salesperson trying to talk me into the latest gadget that was their company memo told each employee to push. I hate being pushed. I like it better when I ask for help and then it’s provided. That’s good customer service.

Is that how you are?

When it comes to real estate, I tend to treat my clients the way I like to be treated. That’s all well and good but everyone is not the same.

Get this, some people like to be pushed. Can you believe it?!?

We all kind of freak out when we find out that people like the opposite of us. Twizzlers are far superior to Red Vines but there are still some of those (crazy) people who prefer the Red Vines.

It truly takes all kinds.

Customer service in real estate is quite complex, inordinately so. That’s because human beings are so complex. A real estate transaction has dozens of variables, a great deal of money on the line, and people get stressed.

I strive to serve every one of my clients the way I would like to be serviced. Quick responses to questions with specific answers. Honesty. Lots of hard work.

If I don’t have an answer, I still respond with the comforting line that assures them, “I will get the answer for you.”

People won’t buy a particular Louisville home just because a Louisville agent is pushing it. If you try, you just break down any trust you’ve built up.

Ok, I’m done with my rant for now. I truly hope you enjoy this Holiday Season and I look forward to sharing 2014 with you!